शुल्क वापसी की नीति

Updated: September 25, 2026

Alpha Christian Art accepts returns of non-personalized physical products under the conditions below. This policy does not limit your statutory rights or more favorable terms applicable to an order placed before this update.

1. Returns within 14 days

You have 14 calendar days, starting the day after delivery, to notify us that you wish to return an item, without giving a reason. Email geoffreyconcas222@gmail.com or use our Contact page, including your order number and the items concerned. Send the items back within 14 days after notifying us.

The customer pays the direct return shipping costs for a change of mind. We provide the return address and instructions in writing. Do not send an item to the address on the parcel or directly to our print facility without instructions. Timely notice is sufficient to exercise a statutory withdrawal right; our approval is not a condition of that right.

Return address for a change of mind

CONCAS CORPORATE Company Ltd.
222 Wang Thong Village
Petchkasem 77 Soi 1, Yak 13
Swasdikar Road 2, District Nong Khaem
Bangkok 10160, Thailand
Tel: 0997343840

Returns must be shipped to Thailand, even if your order was produced or dispatched from another country. You are responsible for international return shipping costs. Contact us before shipping for the appropriate instructions and include your order number. For damaged or incorrect items, follow the separate procedure below.

2. Returned condition and exceptions

Return the complete item securely protected, using the original packaging if possible. You may inspect it as you would in a shop. Where the law permits, a deduction may be made for loss of value caused by handling beyond what is needed for that inspection. Tracked shipping and keeping proof of dispatch are recommended.

Goods made to your individual specifications or clearly personalized are excluded from change-of-mind returns where the law permits. Printing on demand, or choosing a standard size or finish, does not by itself exclude a return. For digital content, withdrawal rights are lost only when the legal conditions are met, including your express consent to supply starting and your acknowledgment of the loss of that right. Statutory guarantees still apply.

3. Damaged, defective, incorrect or incomplete items

Contact our customer service as soon as possible, ideally within 14 days of delivery, with your order number, a description and photographs of the item and packaging. Keep the item, packaging and shipping label. This reporting period helps us submit a claim to our printing partner and does not limit your statutory rights.

After reviewing the issue, we arrange a correction or replacement at no cost. If this is not possible, we offer a refund, without affecting other remedies required by law. If a return is needed for a defect or error that is not your responsibility, we arrange collection or cover agreed return postage against receipts. Wait for our instructions before sending the item back.

4. Cancellations and delivery addresses

Request cancellation as soon as possible. Before production starts, an order can be cancelled and refunded. Once production begins, we cannot guarantee that it can be stopped or that costs already incurred will be refunded for a simple cancellation. This does not remove any applicable statutory withdrawal right.

Check your delivery address before ordering. If an incorrect address supplied by the customer causes a parcel to be returned to the sender, the customer pays reshipping costs. If the parcel is not returned, a new order may be necessary, subject to your statutory rights. Contact us to review the situation before ordering again.

5. Refunds and exchanges

Refunds are issued to the original payment method. For withdrawal, we refund within 14 days of your notice; we may withhold the refund until we receive the items or evidence that they have been sent back, whichever occurs first. When an entire order is returned, the original standard delivery charge is also refunded; additional charges for a more expensive delivery method are not. Banks and payment providers may require additional processing time.

For an exchange, contact us within the same 14-day period. We will explain the return and new-order process. Change-of-mind return shipping remains at your expense.